Terms and Conditions for Homecore Services
Last updated: September 4, 2025

1. Services

Homecore (formerly called Inspectre) provides gas, plumbing, and electrical services, including but not limited to:
Gas Services: Boiler repairs, maintenance, and Gas Safe Certification.
Plumbing Services: Repairs for leaks, blockages, and system upgrades.
Electrical Services: Electrical repairs, certifications, and system restoration.
Services are provided to estate agents, landlords, and homeowners (“Clients”) through our online booking platform or via direct communication.

2. Booking and Scheduling

Clients can book services via the Homecore platform or by contacting our team.
We aim to schedule services promptly, subject to engineer availability. While we strive to meet your preferred time, appointments are not guaranteed until confirmed by Homecore.
You must provide accurate property and contact information at the time of booking to ensure efficient service delivery.

3. Fees and Payment

Service Fees: Fees for services vary based on the nature and complexity of the work required. A detailed quote or estimated cost will be provided upon booking or after an initial assessment, where applicable.
Payment Terms: Payment is due upon completion of the service unless otherwise agreed. Payments can be made via methods specified at booking (e.g., credit/debit card, bank transfer).
Late Payments: Overdue payments may incur additional charges at a rate of 4% above the Bank of England base rate per annum, calculated daily.
Cancellations: Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee equivalent to 50% of the quoted service cost.

4. Service Standards and Warrantees

All services are performed by certified professionals (e.g., Gas Safe registered engineers for gas services, qualified electricians for electrical work).
We warrant that services will be carried out with reasonable care and skill, in compliance with applicable UK regulations, including Gas Safe and electrical safety standards.
Specific warranties on parts or labor (if applicable) will be detailed in the service agreement or invoice provided upon completion.
Homecore is not liable for pre-existing issues or damages not caused by our services.

5. Client Responsibilities

Access: You must provide safe and reasonable access to the property for our engineers to perform the requested services.
Information: You must provide accurate details regarding the issue or service required to ensure appropriate solutions are applied.
Safety: You are responsible for ensuring the property is safe for our engineers, including notifying us of any hazards (e.g., asbestos, structural issues).

6. Liability

Homecore’s liability for any loss or damage caused by our services is limited to the cost of the service provided, except in cases of death or personal injury caused by our negligence.
We are not liable for indirect or consequential losses, including loss of profit, business interruption, or loss of data.
Any claims for defective work must be reported within 7 days of service completion.

7. Cancellation and Refunds

You may cancel a booking by contacting us at least 24 hours before the scheduled service. Refunds for pre-paid services will be processed within 14 days, subject to any applicable cancellation fees.
Homecore reserves the right to cancel or reschedule appointments due to unforeseen circumstances (e.g., engineer availability, emergencies). We will notify you as soon as possible and offer alternative arrangements.

8. Intellectual Property

All content on the Homecore website and platform, including text, images, and software, is the property of Homecore and protected by copyright (©2025 Homecore, All Rights Reserved).
Clients may not reproduce, distribute, or use any platform content without prior written consent.

9. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR).
Client data provided during booking (e.g., contact details, property information) will be used solely for service delivery and communication purposes.

10. Force Majeure

Homecore is not liable for delays or failure to perform services due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or government restrictions.

11. Complaints and Dispute Resolution

If you are dissatisfied with our services, please contact us at [insert contact email/phone] within 7 days of service completion. We aim to resolve complaints promptly and fairly.
Disputes arising under these Terms will be governed by the laws of England and Wales, with exclusive jurisdiction in the courts of England and Wales.

12. Amendments

Homecore reserves the right to update these Terms at any time. The latest version will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.

13. Contact Information

For questions, bookings, or complaints, contact us at:
Website: www.homecore.uk
Company Number: 14599297
By engaging Homecore’s services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.